Bitbuy Login — Quick & Secure (Canada)
Step-by-step sign-in instructions, common login problems and fixes, two-factor authentication (2FA) guidance, and account recovery tips tailored for Canadian users.
Go to Login StepsOverview
Bitbuy is a Canadian cryptocurrency exchange serving individual and institutional users across Canada. This guide explains how to sign in to your Bitbuy account, what to do if you experience login issues, and how to keep your account secure in accordance with best practices in Canada.
How to Sign In (Step-by-step)
- Open the Bitbuy website or launch the Bitbuy mobile app (iOS/Android).
- Click Sign in or Log in at the top-right corner.
- Enter the email address associated with your Bitbuy account and your password.
- If prompted, complete the two-factor authentication (2FA) step — either an authenticator app code or SMS code depending on your settings.
- Click Sign in. You should now see your dashboard.
Troubleshooting Common Login Issues
- Incorrect password: Try resetting your password via the "Forgot password" link and follow the emailed instructions.
- 2FA not working: If using an authenticator app, check device time sync. If using SMS and not receiving codes, check mobile carrier settings.
- Account locked or suspicious activity: Contact Bitbuy support immediately and follow their verification steps.
- Unable to verify identity: Prepare clear photos of required ID documents and a selfie showing you holding the ID as instructed.
Two-Factor Authentication (2FA)
2FA adds a second security layer. Bitbuy supports authenticator apps (e.g., Google Authenticator, Authy) and may offer SMS-based codes. Authenticator apps are generally safer than SMS.
If you lose access to your 2FA device, follow Bitbuy's account recovery process: provide identity documents, proof of account ownership, and any requested transactional history.
Security Best Practices (Canada)
- Enable 2FA with an authenticator app.
- Use a strong unique password stored in a password manager.
- Enable email alerts for account activity and withdrawal approvals.
- Beware phishing — always verify the URL and never share login details.
Account Recovery & Getting Help
If you cannot access your account, use the platform's "Forgot password" feature or the support contact page. Be ready to provide identity verification documents and any requested account details.
If you are in Canada and need urgent help, check Bitbuy's official support hours and follow their instructed verification steps to speed up recovery.